HOBART

EU Data Act Notice

Last updated: 16.09.2025

Diese Mitteilung und die darin beschriebenen Rechte gelten nur für Unternehmen in der Europäischen Union. 

  1. Who we are? 

    Hobart GmbH and its affiliate ITW Food Equipment Group LLC ("ITW FEG") (including its brands and affiliates such as Baxter, Bonnet, Centerline, Foster, Hobart, Traulsen and Vulcan) (hereinafter referred to as ‘we’ or ‘us’) are the manufacturers of professional kitchen appliances. 

    Our address is:
    Hobart GmbH 
    Robert-Bosch-Strasse 17 
    77656 Offenburg
    Germany
    email: info(at)hobart.de  
    web:www.hobart.de 

    What is the purpose of this Notice?

    Under the European Union's Data Act (the "EU Data Act") users of connected products, and of services related to connected products, have rights to certain data generated through the use of those products. This notice applies to those of our appliances which are "connected products" within the definition of the EU Data Act ("Products").  The data in relation to which users have rights under the EU Data Act are described below in section 4 and is referred to as Product Data. 

    Many of our Products have the ability to connect to the SmartConnect365 application. This service is a cloud platform through which users of the Product, or their authorised third party representatives, can view the performance data (consumption, counters, error messages, etc.) of the Product.  Products which can connect to SmartConnect365 are referred to below as “SC-Products” (for SmartConnect capable products).

    A small number of the Products do not have the option of connecting to the SmartConnect365 service  these are referred to below as “DA-Products” (for Direct Access products).
     

  2. Data Holder

    The Data-Holder of the Product Data depends on the type of Product:

    For DA-Products: 
    The manufacturer (see section 1) of the relevant product. 

    For SC-Products, as the provider of the SmartConnect365 service, 

    Hobart GmbH 
    Robert-Bosch-Strasse 17 
    77656 Offenburg
    Germany
    email: app.support(at)itwfoodequipment.com
    web: https://www.itwfoodequipment.com/smartconnect365

    If you wish to exercise your rights under the EU Data Act or have any questions or concerns, please contact us at the above address or by email.
     

  3. More about user rights under the EU Data Act

    If you are in the European Union and buy, rent or lease a Product ("EU Users") you may have rights under the EU Data Act to access, retrieve and request the sharing of Product Data.

    This Notice explains in more detail those rights and how EU Users can exercise them. It also provides information about the Product Data.

    EU Users of our products have the right to ask us for access to Data (as described in section 4 below). EU Users can also request for that data to be shared with a third party.

    In some cases, exceptions to the rights in the EU Data Act may apply. For example, where the Product Data would reveal trade secrets or security information and could (if disclosed) cause serious harm.

    The data protection rights of individuals are not affected by the EU Data Act.  The rights under the EU Data Act described in this notice are in addition to EU data protection rights. Information about our processing of personal data and the data protection rights of data subjects can be found 

  4. What data types do user rights apply to?

    The EU Data Act grants EU Users the right to access the following types of data: 

    • readily available rawdata generated by use of a product;
    • metadata to help make the raw data understandable and usable; EU Users have no right under the Data Act to data calculated or enriched by us as either the manufacturer or the provider of SmartConnect365.
       

    EU Users are entitled lastly to Metadata to help make the rawdata understandable and usable. For DA-Products, this metadata is provided on request from the Data-Holder in section 1. For SC-Products, this Metadata is available for download as a document within the application SmartConnect or by request from the Data-Holder.
     

  5. Our use of data

    We may use the Product Data that we hold for various purposes [including providing maintenance services in relation to the Products, product improvement or creation, research and development, and generating reports and analytics in relation to the Products or otherwise].   
     

  6. How to obtain access to the Product Data

    DA-Products:
    In the case of DA-Products, the Product Data is stored within the memory in the Product and can be retrieved directly from there using a USB stick via the USB port provided.  More information can be found in the corresponding manual for the Product. The metadata can be obtained from the relevant manufacturer (as set out in section 1 above) on request.  

    DA-Product machines that do not have the USB port as standard, please use the following contact form and request for the USB interface to be retrofitted free of charge.

    Contact form

    This service is only available to EU Users and for machines purchased after the EU Data Act comes into force (12 September 2025).

    SC-Products:
    In the case of SC-Products, the Product Data is transmitted to the SmartConnect365 service at intervals depending on the Product (as set out in the relevant [metadata document]). As soon as the data are available in SmartConnect365, the data will be available to the EU User. 

    SmartConnect365 permits the user to download the Product Data.

    Restrictions on use 
    You may not use the Product Data obtained pursuant to rights under the EU Data Act to develop a product that competes with the appliance, nor share the data with a third party with that intent. Further, you may not use any Product Data to derive insights about our economic situation, assets and production methods.
     

  7. Request share of Product Data with a third party

    EU Users can request that we share the Product Data with third parties (known as "data recipients"). We are only obliged to comply with that request if the data recipient is located in the European Union. If, following such a request, the EU user no longer wishes to share Product Data with third parties, they can request the termination of data sharing.

    For DA-Products, the Data Holder's obligations is fulfilled by the EU User giving the third party access to their device or the EU User itself sharing the data they obtain via a USB stick. 

    For SC-Products, the sharing of the DA Data may be effected by the EU User giving to the third party the appropriate AppCode for SmartConnect365. The AppCode can only be passed on to other users by the EU user and their representative.

    As an additional option, we provide a REST API interface for SC-Products. We reserve the right to apply a reasonable charge for this additional service. If you are interested in accessing the Rest API interfaces. Please contact us at the address for SC-Products in section [1 or 3] for further information.

    Any access or retrieval of data by a third party at the request of an EU User is subject to our Terms of Use. These are available at: https://www.itwfoodequipment.com/smartconnect365/terms-of-use
     

  8. Making a complaint to a competent authority

    EU Users have the right to complain to the competent authority about our compliance with the obligations under the EU Data Act. For more information, please contact the competent authority within your country. 
     

  9. Updates to this Notice

    We may update this Notice from time to time in response to changing legal, regulatory, technical or business developments.  When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

    You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice. 

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